* 5 years of management in inbound/outbound sales and customer service call center environments.
* 3 years of curriculum development in a corporate environment developing customer service and sales training programs.
* 17 years of experience in customer retention and problem solving abilities.
* The equivalent of more than 7 years of academic classroom experience, including curriculum development and implementation..
* Computer skills including Microsoft Office Suite 97/2007. Proficient in Windows XP, Vista, 7, Linux (Red Hat 7) and Unix 11.
* Bilingual English-Spanish (read, speak & write). Excellent communication, interpersonal and problem solving skills.